FREQUENTLY ASKED QUESTIONS
ORDERs & payments
What payment options do you accept on the website?
We accept debit and credit cards including Visa, MasterCard, American Express and Discover. You can also purchase using PayPal, Afterpay, and Shop Pay.
How much is sales tax?
If shipping within the state of California, a 9.5% Sales Tax will be applied to your order.
How do I know my order has been placed?
Once an order is placed, you will recieve an order confirmation email. This email includes all the order details. When the order ships from the fulfillment center, a shipment confirmation email will be sent which includes tracking information.
Can I change or cancel my order once it has been placed?
Please contact customer service at info@missuniverseskincare.com or call (877) 867-8756 to cancel or change an order. Please contact us immediately after the order is placed. We are unable to change any order that is already been shipped. Once an order has been shipped, cancellation will have to be treated as a return. See return instructions below.
For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.
The product I want is out of stock, will it be available again?
Yes! If the product still appears on our website then it is currently on reorder and will be restocked. If the product has been removed entirely then it's likely we've discontinued it.
Where do I apply my promotion code?
Once you've reviewed your cart and moved to the checkout process you will see a prompt to enter a "promo code" to apply to the order total balance.
Can I use more than one promo code at a time?
Promotion codes are limited to one code per order and can only be redeemed once per customer. Offers may limit the use of additional promotion codes. Promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash. Miss Universe Skincare reserves the right to change or retract offers and promotion codes at any time. Please note that misuse of promotions and codes outside of the defined offer parameters may result in order cancellation.
If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are having trouble with a promo code, please reach out to customer service for assistance.
shipping
How much does shipping cost?
All shipping rates vary depending on domestic vs international shipments, total weight of package and the selected shipping method. Shipping costs will apply, and will be added at checkout.
We are not responsible for any fees required by customs for any reason.
We offer free shipping within the Continental U.S. for orders over $75.
How long does it take for my order to be processed?
Order charges typically process same day. Standard shipping processing is typically 1-2 business days. During an event when there is high order volume, shipping processing can take 5-10 business days.
How long does US Standard Delivery take?
Once your order is processed, UPS Standard takes 1-3 business days to arrive. For states or P.O. Boxes using USPS, delivery times may vary. Delivery details will be provided in your confirmation email. In the case of a lost or stolen package, please contact the spa and one of our team members will assist you in filing a claim through the correct shipping carrier.
How do I track my order?
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from UPS.
Can you ship to my P.O. box?
Yes. We ship to P.O. boxes using USPS.
Do you ship internationally?
Yes we do. When ordering from MissUniverseSkincare.com, you are responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. As the recipient of an international shipment, you may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be fulfilled by you, the recipient; Miss Universe Skincare has no control over these charges, nor can Miss Universe Skincare predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note: Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries / regions that require an identification number include: Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
Which countries do you ship to?
We ship domestically to the continental US, Alaska, Hawaii. We ship internationally to the Philippines, Hong Kong SAR, Indonesia, Israel, Japan, Singapore, Thailand, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, South Africa, Belize, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, New Zealand, Canada, Mexico, Cayman Islands.
returns
What is your return and refund policy?
As part of our commitment to you, all purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased, you may return them within 30 days. If your product is outside of the 30 day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority.
Note: If your order arrived damaged or defective, please bypass the instructions below and email returns@missuniverseskincare.com.
Return Instructions- 4 Easy Steps
Before shipping your return we recommend that you review our entire return guidelines below:
1. Email us at returns@missuniverseskincare.com or call (877) 8MS-USKN (877-867-8756). Please include your order number and a list of the item(s) you’d like to return.
2. Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging. If you still have it, please include a copy of your packing slip.
3. Mail your return to: Miss Universe Skincare, Attn: Returns, 13430 Alondra Blvd., Cerritos, California 90703.
Please Note:
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance. If you would like our associates to create a return label for you, we can deduct the cost of the return label from your refund.
- Customers are responsible for return shipment charges.
- We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
- Customers must return their item(s) within 30 days of receipt of their order, unless otherwise noted on the product’s detail page.
- Returned products are subject to inspection by our staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products. Products must be more than 50% full.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
How long does it take to get my refund?
If you're canceling an order that has not yet been shipped, a return can be processed immediately. If the order has already shipped, we will not process a return until the product arrives back at the warehouse. See return instructions above.
Orders placed using credit card, it will take 3-5 working days for the refund to reflect on your account once it has been processed. Orders placed using Afterpay, please see their FAQs on refund policies.
What is your international return policy?
Please call customer service at (877) 867-8756 for further assistance.
What if I refuse to accept my international order due to customs, duty or VAT fees?
We post notices of the customers' responsibility during check out and in the order confirmation email. By making a purchase you have agreed to the processes and fees associated with your individual country. Duties and Taxes are levied by the respective government that they’re being exported too. We cannot adjust duties and taxes. When making an international purchase you are not charged California taxes, however you are responsible for the duty and taxes for your own country.
If you refuse an order at customs, we cannot guarantee a refund. Please call customer service at (877) 867-8756 for assistance.